About Sani/Ikos group
A leading name in luxury hospitality.
A leading name in luxury hospitality.
A leading name in luxury hospitality.
Sani/Ikos Group is a luxury hospitality group operating award-winning resorts across the Mediterranean.
Sani/Ikos Group is a luxury hospitality group operating award-winning resorts across the Mediterranean.
The challenge
Learning for a wide range of hospitality needs.
Learning for a wide range of hospitality needs.
Learning for a wide range of hospitality needs.
Sani/Ikos Group needed custom learning content across very different areas of the business, from compliance and workplace safety to communication, customer service and guest experience.
Sani/Ikos Group needed custom learning content across very different areas of the business, from compliance and workplace safety to communication, customer service and guest experience.
Each subject called for a different approach, while the learning needed to remain engaging, visually distinctive and relevant to the people and situations it was designed for.
Each subject called for a different approach, while the learning needed to remain engaging, visually distinctive and relevant to the people and situations it was designed for.
The solution
Different subjects. Different ways to learn.
Different subjects. Different ways to learn.
Different subjects. Different ways to learn.
Inelso developed a range of custom learning experiences, adapting the format, tools and creative approach to each subject and learning need.
Inelso developed a range of custom learning experiences, adapting the format, tools and creative approach to each subject and learning need.
Compliance & responsible business
Sanctions Policy · Anti-Bribery & Corruption · GDPR
Safety & awareness
Cyber Security Awareness · Food Allergies · Spot the Hazard
Safety & awareness
Cyber Security Awareness · Food Allergies · Spot the Hazard
People & professional skills
Interviewing Essentials · Professional E-Mail Writing
People & professional skills
Interviewing Essentials · Professional E-Mail Writing
Guest & customer experience
TripAdvisor Foundations · Making it Right · Customer Service
Guest & customer experience
TripAdvisor Foundations · Making it Right · Customer Service
Interactive resort learning
Sani Resort Interactive Map
Interactive resort learning
Sani Resort Interactive Map
Learning beyond the standard course
The collaboration has also explored more interactive ways to approach different subjects, from Spot the Hazard, which turns workplace hazard identification into a game, to the Sani Resort Interactive Map, which uses the resort environment as part of the learning experience.
The delivery
An ongoing learning partnership.
An ongoing learning partnership.
An ongoing learning partnership.
Inelso works with the Sani/Ikos L&D team across an evolving range of learning needs, taking projects from learning design through creative production and development.
Inelso works with the Sani/Ikos L&D team across an evolving range of learning needs, taking projects from learning design through creative production and development.
Shape each experience around the subject, audience and learning objective.
Shape each experience around the subject, audience and learning objective.
Bring each topic to life through the right mix of visual design, video, interaction and gamification.
Bring each topic to life through the right mix of visual design, video, interaction and gamification.
Develop each experience using the authoring and production tools best suited to the project.
Develop each experience using the authoring and production tools best suited to the project.
The outcome
A growing portfolio of learning for hospitality.
A growing portfolio of learning for hospitality.
A growing portfolio of learning for hospitality.
Across the partnership, INELSO has developed more than 20 custom courses reaching 7,000 learners, spanning compliance, safety, professional skills, customer service and resort-specific learning.
